Frequently asked questions
Short answers to the questions we're most often asked by operators and prospects — the same content served on our public FAQ page.
This article mirrors the SenseStack public FAQ. It's the same source of content — if you'd prefer the accordion view, visit the FAQ page.
What is SenseStack?
SenseStack is an operational readiness platform for saunas, plunges, and wellness environments. It helps operators understand when spaces are ready, recovering, offline, or need attention using live telemetry, sensor data, and intelligent operational states.
What problem does it solve?
Most saunas, plunges, and steam rooms are run on manual checks, guesswork, and assumptions. SenseStack replaces that uncertainty with live operational insight, so teams know which spaces are actually ready for guests without walking the floor.
How does readiness monitoring work?
SenseStack continuously analyses live telemetry such as temperature, humidity, CO₂, motion, door activity, and operational trends to determine clear operational states like READY, PREPARING, RECOVERING, OFFLINE, or ATTENTION.
What environments does it support?
SenseStack is built for saunas, cold plunges, steam rooms, and wider wellness spaces — anywhere operators are responsible for controlled conditions and guest-ready environments.
What kind of data can it capture?
Depending on the modules installed, SenseStack captures temperature, humidity, air quality (CO₂ and VOC), motion, door activity, water level, and longer-term operational trends across each space.
Is this hardware, software, or a platform?
SenseStack combines smart sensing hardware, telemetry infrastructure, cloud software, and operational intelligence into a single platform designed for commercial wellness operators.
What does the base unit do?
The base unit handles secure connectivity, local processing, and communication with the platform. Sensing modules attach to it depending on the space — sauna, plunge, steam room, or wellness room.
How are alerts and operational states handled?
Every device resolves into a clear operational state — READY, PREPARING, RECOVERING, ATTENTION, or OFFLINE — so operators see one word per space instead of raw numbers. Attention and offline conditions surface immediately on the dashboard for the duty manager to action.
Can it work without Wi-Fi?
Yes. Devices continue recording locally during connectivity drops and sync automatically when the network returns, so no operational history is lost.
Is it designed for commercial operators?
Yes. SenseStack is built for commercial wellness operators — recovery clubs, hotel spas, gym wellness floors, and multi-site facilities — where readiness, safety, and consistency across locations matter every shift.