How It Works 3 min read· Updated July 2, 2026
Who can see what in SenseStack (roles explained)
The six roles used across the SenseStack app and what each can see, edit, and administer.
SenseStack uses six roles. They're deliberately few — enough to model a real operating team without turning every setting change into a permissions puzzle.
| Role | Typical person | Can do |
|---|---|---|
| Owner | The business owner or MD | Everything — including billing and deleting the account. |
| Manager | Site manager, area manager | Edit assets, profiles, users at their locations. No billing. |
| Installer | Field engineer or partner | Register devices, run install checks, view diagnostics. |
| Staff | Front-of-house, duty staff | See dashboard, log entries, acknowledge Attention. No edits. |
| SenseStack Support | Our team | Read-only access to help you when you ask. Never edits without you. |
| Super Admin | Internal only | Cross-organisation setup and diagnostics. |
Location-scoped, not global
Manager, Installer and Staff roles are assigned per location. A manager at your Cork site can't see or edit your Dublin site unless you also assign them there. Owners see everything by default.
Rule of thumb: if you're unsure which role to give someone, start with Staff and upgrade if they need it. Downgrading someone from Manager to Staff removes edit rights immediately.